Project 1: Customer Service Workflow Optimization

Objective: Streamlined customer inquiry handling to improve response time and client satisfaction.

Key Actions:

• Conducted a comprehensive analysis of customer inquiry data to identify bottlenecks in response times.

• Designed and implemented an automated email and task management system using tools like Trello and Google Workspace.

• Established a priority categorization system, enabling more efficient delegation and follow-ups.

Results:

• Reduced average response time from 48 hours to 12 hours.

• Increased customer satisfaction scores by 25%.

• Developed a replicable framework for inquiry management.

Skills Demonstrated:

• Data analysis and workflow optimization.

• Automation and system integration.

• Communication and problem-solving.

Tools Used:
Trello, Google Workspace, Microsoft Excel

Testimonial:
"Their systemized approach transformed our customer service operations. Response times dropped significantly, and our team felt more organized and effective!"